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Knowledge Base Article
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All Products
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How to set your inbox to ALLOW messages from us.
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If you have submitted a request for support (and received a confirmation number), but have not received an email from us, your email provider may be sorting our emails to your "SPAM" or "BULK MAIL" folder.
If you are using AOL, EarthLink, Hotmail or Yahoo!, please see the below instructions to update your settings. NOTE: If your email provider is not listed, please contact them directly for additional help.
1. Click on Spam Folder (located in the lower left corner of your AOL mail window).
2. Locate emails from ValuSoft.com (from tech@ValuSoft.com, customerservice@valusoft.com).
3. Click This is not spam.
Please add the above email addresses to your address book to ensure emails from ValuSoft.com get delivered to your inbox, instead of your spam folder.
Note: This information only applies if you've activated Suspect Email Blocking.
EarthLink’s TotalAccess 2004:
1. Click on your mailbox's ADDRESS button.
2. Click the FILE menu and choose NEW COMPANY (Domain).
3. Enter VALUSOFT.COM and click OK.
EarthLink’s Web Mail:
1. Log into your EarthLink Web Mail account.
2. Click ADDRESS BOOK on the left side of your screen.
3. Click COMPANIES (Domains) on the right side of your screen.
4. Click ADD DOMAIN.
5. Enter VALUSOFT.COM and click SAVE.
1. Log into your Hotmail account.
2. Click OPTIONS in the upper right corner of the screen.
3. Click JUNK E-MAIL PROTECTION.
4. Click SAFE LIST.
5. Enter VALUSOFT.COM and click ADD.
1. Click MAIL OPTIONS.
2. Click SPAM PROTECTION.
3. Click the CONTINUE button.
4. Check the box next to WHEN I MARK A MESSAGE IN THE BULK FOLDER AS NOT SPAM: MOVE THE MESSAGE TO MY INBOX.
5. Click the CONTINUE button.
6. Select DON'T BLOCK ANY IMAGES.
7. Click the SET UP SPAM PROTECTION button. Please add tech@valusoft.com to your address book to ensure emails from valusoft.com get delivered to your inbox, instead of your Bulk Mail folder.
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| Applies to Versions: |
This article applies to
All Products All Versions |
| Patch Download: |
None |
| Article Last Updated: |
12/20/2004 2:31:06 PM |
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